We'll be working with a systemic perspective, using a human and planet-centered approach, driven by empathy. We'll be designing for the people using your service as much as for those providing it.
Tools and services
Ethnographic
Research
Service
Evaluation
Data-driven
Design
Advanced Service
Blueprint
Design Sprints
& Workshops
Advanced Customer
Journey map
Interviews &
Observations
Usability
Testing
Value
Proposition
Strategic
Design
Behavioural
Design
Competitive
Analysis
User Experience
Design
Digital & Physical
Prototyping
Services
Business cases
How I can help
Design series
Renewable full-time collaborations from 3 to 12 months. We’ll embark on a design journey to improve your service or process.
Ideal for teams and projects that require a senior resource who can provide professional and consistent work, tailored to different needs.
Plug and play
Engagements lasting a few weeks and up to 3 month to help you with a specific phase of a project.
Research, strategic insights, ideation, prototyping. You need a new perspective or specific design skills to quickly plug&play in your team for one or more phases of a project.
Strengthening skills
Facilitation and training sessions about design thinking and service design. Workshops, sprints or talks from 1 day to 1 week.
Ideal for training centres, schools, innovation hubs, startups or small teams. You want to acquire new skills, methods and tools to overcome increasingly complex challenges.
Expert review & Service evaluation
Ethnographic research & Analysis
Behavioural design
Business & Design strategy
Service & Experience design
Prototyping & Testing
Service business cases
Facilitation
Training & Masterclass
Lectures
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